You will receive order status updates to the email you entered when checking out. This includes an order confirmation immediately after ordering and a shipping confirmation along with a tracking number once your order has been shipped.
If you have not received any emails, contact us and we can have your information updated. If you used a third party payment provider to pay like PayPal, the confirmations will be in your PayPal email. There also may have been a typo at checkout.
Our items are custom made to order. Depending on the item, it can take 3-10 days to produce. Specific details on an item's production time can be found under the shipping tab on the product's listing page.
Most likely as we ship to over 150 countries worldwide. Send us an email at firstname.lastname@example.org if you are still unsure.
Email us as soon as possible to change or cancel your order. Any orders that have already been processed for production cannot be cancelled.
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
All returns must be sent back unused in their original packaging. Customers are responsible for return shipping costs.
When you order multiple items at a time, some may be shipped separately. You may receive one item before the next. If items are shipped separately, each item will have its own tracking link. You are NOT responsible for added shipping costs if your order contains multiple shipments.
We are not responsible for international taxes, duties or customs fees. These are the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.